Rosanna Leung

JOURNAL PAPERS

• Kumawat, E., Datta, A., Prentice, C., & Leung, R. (2025). Artificial intelligence through the lens of hospitality employees: A systematic review. International Journal of Hospitality Management, 124, 103986. https://doi.org/10.1016/j.ijhm.2024.103986
  
  
• Leung, R., & Handler, I. (2024). Unveiling tourist typology: Using online reviews and LDA to understand motivations for visiting Kyoto’s prominent temples. International Journal of Tourism Cities, ahead-of-print(ahead-of-print). https://doi.org/10.1108/IJTC-01-2024-0014
  
  
• Cabrilo, S., Leung, R., Tsai, F.-S., & Dahms, S. (2024). “I am served by a Robot!”: Internal antecedents of customer acceptance of robotic hotel-service agents. Journal of Organizational Change Management, ahead-of-print(ahead-of-print). https://doi.org/10.1108/JOCM-08-2023-0315
  
  
• Handler, I and Leung, R. (2024). Can Sensory Marketing be Used to Address Overtourism? Evidence from Religious Attractions in Kyoto, Japan. Tourism Culture & Communication, ahead-of-print(ahead-of-print). https://doi.org/10.3727/194341424X17097536531434.

• Leung, W.K., Ho, G., and Leung, R. (2023). Adaptation of the E-servicescape Model to the Online Exhibition Industry. Consumer Behavior in Tourism and Hospitality, 18(3),pp. 373-385. https://doi.org/10.1108/CBTH-04-2022-0100.
  

• Lai, M.T.H., Yeung, E. and Leung, R. (2023). Understanding tourists’ policing attitudes, destination images and travel intentions towards a destination during an on-going social movement. Journal of Hospitality and Tourism Insights. 6(2), 874-891.  https://doi.org/10.1108/JHTI-11-2021-0312.
  

• Buhalis, D., O’Connor, P. and Leung, R. (2022). Smart Hospitality: From Smart Cities and Smart Tourism Towards Agile Business Ecosystems in Networked Destinations. International Journal of Contemporary Hospitality Management. DOI:10.1108/IJCHM-04-2022-0497.
  

• Leung, R. (2022), “Konnichiwa, Mr. Robot”: a direct observation of hotel visitors' attitudes and anxiety regarding service robots, International Hospitality Review. https://doi.org/10.1108/IHR-08-2021-0058

• Leung, R. and Loo, P.T. (2022). Co-creating Interactive Dining Experience Cycle: Adoption of Smart Technology in Restaurant. Asian Journal of Technology Innovation. 30(1), 45-67. https://doi.org/10.1080/19761597.2020.1822748
  

• Leung, R. (2021). Hospitality Technology Progress towards Intelligent buildings: A Perspective Article. Tourism Review, 76(1), 69-75. https://doi.org/10.1108/TR-05-2019-0173.
  

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• Leung, R. & Wong, E. (2020). Will you pick me again? International Hotel Chains Brand Loyalty Reflection from User Reviews. e-Review of Tourism Research, 17(4), 502-515. 

• Wong, E., Leung, R. & Law, R. (2020). Significance of the Dimensions and Attributes of Hotel Mobile Website from the Perceptions of Users. International Journal of Hospitality and Tourism Administration. 21(1), pp15-37.  https://doi.org/10.1080/15256480.2018.1429338
  

• Calibro, S. & Leung, R. (2019). Do Leaders Really Matter in Knowledge Management Practice? Case of Serbian Companies. International Journal of Knowledge Management, 15(4), pp94-113.
  

• Chalapati, S., Leung, R., & Chalapati, N. (2018). Exploring factors affecting first-year students’ learning experiences: A case study of a private university in Taiwan. Student Success, 9(4), pp25-39.
  

• Leung, R. (2018). Smart hospitality: Taiwan hotel stakeholder perspectives, Tourism Review, 74(1), pp50-62.
  

           https://doi.org/10.1108/TR-09-2017-0149       ** Ranked #14 in Top citied publications in Google Metrics 

• Buhalis, D. & Leung, R. (2018). Smart Hospitality – Interconnectivity and Interoperability towards an Ecosystem. International Journal of Hospitality Management, 71, pp41-50.           ** Ranked #10 in Top citied publications in Google Metrics 
  

• Leung, R., Au, N., Liu, J. and Law, R. (2018). Do customers share the same perspective? A study on online OTAs ratings versus user ratings of Hong Kong hotels. Journal of Vacation Marketing, 24(2), pp103-117. https://doi.org/10.1177/1356766716679483

• Loo, PT and Leung, R. (2018). A service failure framework of hotels in Taiwan: Adaptation of 7Ps marketing mix elements. Journal of Vacation Marketing, 24(1), pp79-100. https://doi.org/10.1177/1356766716682555
  

• Leung, R., Vu, H.Q., & Rong, J. (2017). Understanding Tourists’ Photo Sharing and Visit Pattern at Non-first Tier Attractions via Geotagged Photos. Journal of Information Technology and Tourism, 17(1), pp55-74. 
  

• Leung, R., Law, R., Misiero, L., and Hatter, R. (2016). Behavior of Online Visitors to Hotel ICON: A Weekday-weekend Analysis. e-Review of Tourism Research, ENTER2016 Volume 7 Research Note. 
  

• Law, R., Leung, R., Lo, A., Leung, D., & Fong, L. H. N. (2015). Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies. International Journal of Contemporary Hospitality Management, 27(3), pp431-452.  https://doi.org/10.1080/15256480.2014.901050
  

• Leung, R, Au, N., Law, R. (2015). The Recent Asian Wave in Tourism Research: The Case of the Journal of Travel and Tourism Marketing. Asia Pacific Journal of Tourism Research, 20(1), pp1-28. https://doi.org/10.1080/10941665.2014.881895
  

• Leung, R., Denizci Guillet, B., & Law, R. (2014) The channel that offers the lowest online room rates for hotels in Hong Kong, International Journal of Hospitality & Tourism Administration,15(2), pp103-120. https://doi.org/10.1080/15256480.2014.901050
  

• Leung, R. & Law, R. (2013). Evaluation of Hotel Information Technologies: The Perspective of IT Managers in Hong Kong. Cornell Hospitality Quarterly, 54(1), pp25-37. https://doi.org/10.1177/1938965512454594
  

• Leung, R., Rong, J., Li, G., & Law, R. (2013). Personality Differences and Hotel Web Design Study Using Targeted Positive and Negative Association Rule Mining. Journal of Hospitality Marketing & Management, 22(7), pp701-727.   https://doi.org/10.1080/19368623.2013.723995
  

• Lee, A. Denizci Guillet, B., Law, R. & Leung, R. (2012). Robustness of Distance Decay for International Pleasure Travelers: A Longitudinal Approach, International Journal of Tourism Research, 14(5), pp409-420. https://doi.org/10.1002/jtr.861
  

• Lee, “Andy” Hee, Denizci Guillet, B., & Law, R. Leung, R. (2012). Travel Motivations and Travel Distance with Temporal Advance: A Case Study of Hong Kong Pleasure Travelers, Journal of Destination Marketing & Management, 1(1-2), pp107-117.    https://doi.org/10.1016/j.jdmm.2012.05.001
  

• Denizci Guillet, B., Lee, A., Law, & R. Leung, R. (2011). Factors affecting outbound tourists' destination choice: The case of Hong Kong. Journal of Travel and Tourism Marketing, 28(5), pp556-566.  https://doi.org/10.1080/10548408.2011.588120
  

• Law, R., Leung, R., Denizci Guillet, B., and Lee, H. “Andy” (2011). Temporal Changes of Airfares towards Fixed Departure Date, Journal of Travel and Tourism Marketing, 28(6), pp615-628.  https://doi.org/10.1080/10548408.2011.598740
  

• Leung, D, Leung, R., Bai, B. & Law, R. (2011). Asian Wave in Travel and Tourism Research, Journal of Travel & Tourism Marketing, 28(2), pp196-209.  https://doi.org/10.1080/10548408.2011.546212
  

• Ip, C., Leung, R., & Law, R. (2011). Progress and Development of Information and Communication Technologies in Hospitality. International Journal of Contemporary Hospitality Management, 23(4), pp533-551.
  

• Qi, S., Leung, R., Law, R., & Buhalis, D. (2011). A Longitudinal Study of Consumer Perceptions of Travel Website Success Factors in Hong Kong, FIU Hospitality Review, 29(1), pp48-63.
  

• Leung, R. & Law, R. (2011) Analyzing Protection of Hotel Networks in Hong Kong. Asian Journal of Tourism and Hospitality Research, 5(1), pp25-31.
  

• Musinguzi, D. & Leung, R. (2010). Service Quality Satisfaction of Tourists in Hong Kong. FIU Hospitality Review. 28(2), pp50-71.
  

• Law, R, Leung, R. & Buhalis, D. (2010). An Analysis of Academic Leadership in Hospitality and Tourism Journals. Journal of Hospitality & Tourism Research, 34(4), pp455-477.  https://doi.org/10.1177/1096348010370866
  

• Law, R., Denizci Guillet, B., & Leung, R. (2010). An analysis of the lowest fares and shortest durations for air-tickets on travel agency websites. Journal of Travel & Tourism Marketing, 27(6), pp635-644. https://doi.org/10.1080/10548408.2010.507159
  

• Leung, R. & Law, R. (2010). A Review of Personality Research in the Tourism and Hospitality Context. Journal of Travel & Tourism Marketing, 27(5), pp439- 459.  https://doi.org/10.1080/10548408.2010.499058
  

• Denizci Guillet, B., Leung, R. & Law, R. (2010). Exploring Price Range for Hotel Room Rates on Online Distribution Channels: The Case of Hong Kong, Asian Journal of Tourism and Hospitality Research, 4(2), pp28-36.
  

• Law, R., Lee, A., Denizci Guillet, B., & Leung, R. (2010). Analyzing the Most Popular Travel Destinations in China: The Case of Leisure Travelers from Hong Kong. Journal of Hospitality and Tourism, 8(2), pp95-110.
  

• Law, R., Ye, Q., Chen, W. & Leung R. (2009). Analyzing the most influential articles in tourism journals that were published in 2000 to 2007: A Google Scholar Approach. Journal of Travel & Tourism Marketing, 26(7), pp735-746.
  

• Chan, S., Leung R., Law, R. & Shi, W. (2009). Exploratory Study of the Download Speed of Leading University Hospitality and Tourism Department Websites Worldwide. FIU Hospitality Review, 27(1), pp1-17.
  

• Law, R, Leung, R. & Buhalis, D. (2009). Information Technology Applications in Hospitality and Tourism: A Review of Publications from 2005 to 2007, Journal of Travel & Tourism Marketing, 26(5), pp599-623.  https://doi.org/10.1080/10548400903163160
  

• Leung, R., Chan, S. & Law, R. (2008). An Interactive Tutoring System for Novice and Experienced Students Learning Information Technology. Journal of Hospitality & Tourism, 6(1), pp63-76.
  

• Leung, R. & Law, R. (2007). Information Technology Publications in Leading Tourism Journals: A Study of 1985 to 2004. Information Technology & Tourism., 9(2), pp133-144. https://doi.org/10.3727/109830507781367357
  

• Leung, R., & Law, R. (2005). An Analysis of Information Technology Publications in Leading Hospitality Journals. FIU Hospitality and Tourism Review, 23(2), pp55-65.